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Learn more about Klarna

Pay with Klarna – Flexible Payment Options, Just for You!

We’ve teamed up with Klarna to provide flexible payment options, allowing you to shop the way you want. With Klarna, you can split your payment into 3 instalments or choose to pay later, making your shopping experience smoother and more convenient. Your order total must be between £100 and £499 to qualify.

Why Choose Klarna?
  • Flexible Payments: Pay in easy instalments that suit your budget.
  • Interest-Free: No interest if you pay on time.
  • Secure Transactions: Klarna uses industry-leading security to protect your data.
  • Fast & Simple: Quick approval process with no extra hassle.
How It Works:
  • Select Klarna at Checkout: When you’re ready to complete your purchase, choose Klarna as your payment method.
  • Choose Your Payment Plan: Klarna offers multiple ways to pay, whether you prefer to pay in 30 days or split your payments into instalments.
  • Complete Your Purchase: Klarna will guide you through the rest—no extra forms or paperwork!
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Track Your Order

Order Status

To view the latest update on your Diamonds Factory order, enter your email address or order number below. You will be provided with your expected delivery date and tracking number if it has been generated.

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FAQ’s

What is your returns policy?

During the festive period we want you to feel confident about purchasing with us, which is why our extended return policy gives you plenty of time to return your order if you're unhappy. For purchases made between November 27th and December 24th 2025, Diamonds Factory allows returns until February 1st 2026, though returns on bespoke, engraved, or resized items are not permitted. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted. See our full returns policy here.

Get In Touch

If you would prefer to talk to a member of our customer care team about returning an order, please get in touch on 020 7138 3672 or enter into a live chat.

We wish for all of our customers to be completely satisfied with their purchase, therefore we are more than happy to assist wherever possible by exchanging items. Unfortunately we cannot accept bespoke or engraved items for an exchange due to the nature of the design.

Get In Touch

If you would prefer to talk to a member of our customer care team about whether an exchange is possible, please get in touch on %1s or enter into a live chat.

Any item purchased with us has to be collected within 90 days from when it arrives in-store. Any order not collected within 90 days will be automatically cancelled and subject to a 30% restocking fee of the full order value.

We will email you on the day your order is dispatched and provide advice regarding your expected date of delivery, the parcel delivery company being used and the track and trace details of the delivery company.

Get In Touch

If you would like further advice on delivery procedures and tracking your order, please get in touch with our friendly Customer Care Team on 020 7138 3672 or enter into a live chat.

In order to process your request for delivery to an alternative address, other than your billing address, we need to follow certain security procedures. These procedures protect you and us. We therefore require certain documents from you before rerouting orders. Please get in touch with our customer care team on 020 7138 3672 where they will be able to provide you with assistance.

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