Happy Customers

The staff were so helpful

The experience I’ve had with the Cardiff store has been amazing (for some reason it’s not appearing on the locations list!). Teya has been so helpful, informative, supportive and knowledgeable and has really made the experience of purchasing our rings really special. Looking forward to shopping with Diamonds Factory again in the future!

Teya made my experience great I gave her a breakdown on what I wanted and I chose the first ring she was super helpful and kept me up to date with the process I think I was a lil crazy messaging her all the time about the ring but she did put me at ease and told me that I was not crazy I just wanted to know the progress as does any bride when they are waiting for their ring she was amazing throughout the whole process and I would highly recommend her she also saw us with no appointment the first time as we didn't know we needed one she was also good enough to fit us in she was amazing with me to be fair very friendly and down to earth truly put me and my now husband at ease . Diamond factory Brunel house Cardiff .

Great buying experience and responsive when we had questions

Excellent service, delivered quickly and product was perfect.

Kathleen is an absolute treasure to this company. She made my purchase extremely easy and I am so grateful I dealt with her. Thank you for your help and guidance. This was the Leeds store. I also picked my purchase up from the mete centre store where I was served by Sophia. Also another 10/10 service.

Absolutely 10/10 customer service, professional and understanding.

The ladies were very helpful, and they listened to what we wanted. also they didn't come out of the store to try and get us to come in, unlike two other establishments in the area, which made us feel uncomfortable. We would highly recommend visiting this place for the friendliness and the purchasing.

I asked for a 1 carrot diamond for my engagement ring, got a 1.3 carrot diamond. I checked with a jeweller using the certificate they gave me, and it is a legitimate 1.3 carrot diamond. Also the prices are very cheap compared to the market but the quality is super high, and the most customization we have seen when shopping around, we checked a lot of websites, they have the customization options and variety of engagement rings. Small piece of criticism: I wish you could zoom into the photos when you are customising your ring

Bought this beautiful necklace for my granddaughters 18th birthday, she was so happy with it. Only one comment that the chain was quite short. My fault as I should have read the description properly.

Great service, value for money, and beautiful product.

Beautiful ring

The customer service is excellent

Really in depth customisation options on the website and really clear communication on how my order was going before it got shipped out.

We recently visited the store to look at engagement rings and were assisted by Harman. She was absolutely lovely, polite, professional, and incredibly knowledgeable. She took the time to explain everything clearly and made us feel comfortable throughout the entire process. Thanks to her, we had a fantastic experience. Well done to the team, and a special thank you to Harman for her outstanding service!

I purchased a ring for my partner, online. The photos online were excellent and the description detail of the ring was well laid out especially in respect of the 4Cs of the diamonds. I collected my purchase from the Diamonds Factory in Liverpool (for some reason not available in the location drop down tab below). The ring was available two days earlier than advised and Carmen was efficient, professional and courteous both in the advice regarding insurance and possible re-sizing; and in the packaging of my purchase.

Fantastic customer service with hundreds of custom options. Kathleen at the Leeds branch was incredibly helpful, knowledgeable and kind; she supported us through each step of purchasing a custom item. I would 100% recommend Diamonds Factory to other people.

I purchased Diamond earrings, I'm so happy with my purchase. I lost one, no where to be seen! I saved a lot of money, I couldn't wait to get them! The quality of them are amazing! I couldn't have made a better choice in purchasing them with this company! Highly recommend Diamond Factory.

The choice of items and the information on the item page. The prices and the e mails keeping me informed of the progress also the delivery schedule.

My husband purchased a beautiful lab grown diamond ring for me last December. It was a great positive experience and I would recommend The Diamond Factory for such a rare considered purchase. It’s not every day you buy a diamond ring (well not in my world) so it has to be right. Brook in the Newcastle shop, guided us through the process and explained that lab grown diamonds are real diamonds. Even jewellers find it difficult to tell the difference between natural and lab grown diamonds. I was able to get a larger diamond because the big difference is the price. I got a 1.55 ct which was beyond my wildest dreams. If you are looking to buy make an appointment and check them out - you won’t regret it.