Happy Customers

Ordered Diamond earrings. Beautiful and gorgeous. Excellent experience. Definitely will order more in the future. Thanks alot

My husband ordered me the beautiful necklace in platinum, which I am really pleased with. The stone looks amazing and the chain is fine and suits the necklace design.

I ordered an engagement ring from the Diamonds Factory and it was exactly what I wanted the ring is beautiful thank you.

It was easy to tracky order. Lots of choice. Beautiful present for my daughter. Nicely presented.

Ordered the item on- line and it arrived earlier than planned. Beautiful item, great quality and fits perfectly with my engagement ring. Couldn’t be happier. Would definitely recommend. Thank you

Great website easy to use and order was delivered within stated time - very happy with purchase

Great communication and action. Beautiful product. Problem with order identified, very quick response and 'upgrade' sent immediately.

Rob at the store was excellent- he was prepared for our appointment. He was extremely helpful, knowledgeable and professional We would highly recommend him and we will definitely use DF again. My ring is stunning

The diamond necklace I ordered is really lovely and I’m so pleased with the quality of the diamond for such a reasonable price. Timescales were good and I was kept up to date on the progress. Packaging is really nice and it came with a GIA certificate. I highly recommend the Diamond Factory and will definitely use them again.

Great service and kept well informed throughout the process

Really happy with my purchase. There was regular contact letting me know how far along my order was and information at each stage. Always in the loop while waiting for the item to be made. Great customer service and amazing item.

Very helpfull staff. Resizing was quick and easy and the staff was very good at helping me pick a ring. Great value and made a hard job easy for me. Would recommend to anyone. Also have a new shop which looks amazing too

So far, absolutely delighted with The Diamond S Factory UK! From our very first enquiry, Lavard has provided exceptional customer service—warm, knowledgeable, and genuinely dedicated to helping us choose the perfect bridal engagement set. The explanations about the clarity, colour, cut, and overall craftsmanship of the beautiful 18 carat white gold ring were thorough and reassuring. Lavard made sure we understood every detail, and his patience and professionalism have filled us with total confidence and excitement. We’re so grateful for the care and attention we’ve received. We can’t wait for the ring to arrive and to see this stunning piece in person. Thank you for making this special journey so joyful already!

My ring was beautiful and it arrived early. I liked it so much I have just purchased another ring.

Easy to order, quick responses when I have emailed them and so far easy returns. Although it does cost a little bit to return it as you have to insure the package. I would use them again and would recommend.

Great service from all staff, especially Aaisha.

excellent service..excellent price..very happy customer

Good service and arrived after 2 1/2 weeks

Went to see Elena to help my friend with their engagement ring purchase and Elena was very helpful

Excellent service, fully prepared for the appointment. Had a selection of rings available and ready which met my initial request. Knowledgeable, friendly staff memeber and team. Would recommend.