January Sale Jewelry Deals & Engagement Rings Sale

Absolutely! Creating your dream jewellery piece is important, and our team are on hand to help you in making those decisions every step of the way. You can speak to our team of specialists in your local store, on live chat, or contact our customer service team on 020 7138 3672.

If there's one thing we pride ourselves on here at Diamonds Factory, it's exceptional service. With over 15 years experience in making milestone moments memorable, we know how important service is when it comes to buying and investing in jewellery. Now with over 100,000 certified happy customers, making your shopping experience as streamline and effortless as possible is at the forefront of everything we do.

Our in-store team of experts go through thorough training from the minute they're employed to make sure that no stone is left unturned in giving our customers the best possible experience. They're called experts for a reason, and it's because they know jewellery inside out. From diamond and jewellery education, to learning about manufacturing and how our processes work, you can be guaranteed that if you're looking for advice and expertise on finding and buying the best jewellery pieces, our team have got you covered.

When you order from us, we keep you updated every step of the way. From the minute your order is placed, to initial creation and then once it's shipped and on it's way, we'll keep you updated via email. If you order in-store with us, our team will keep you updated via telephone too, and let you know the status of your order as and when required.