What our customers say about us
Excellent
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Elena was great. She dealt with us being very particular with what we wanted and came away with some great pieces. Always come back to Hatton Gardens
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Elena was great at customer service She made sure i am comfortable and took her time to make sure i made the best choice
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Great service from the sales person, Isaac, even when we ended up backing out a week later he was very helpful and understanding, wishing us luck and welcoming us back in the future.
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I had a very positive experience with diamondsfactory.co.uk when I ordered a 2ct pendant necklace recently. From their intuitive website, plentiful options and detailed information to the checkout, updates and delivery, everything was smooth and efficient. Most importantly, the necklace was beautiful and my surprised wife, very happy. Many thanks.
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Did what they said they would. Great to get ahold of for questions and no delays or trouble.
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As great craftsmanship as expected, with much attention to detail! Thank you!
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Great choice of styles and sets. My wife took some time to decide on what she wanted, ordering process was easy and kept up to date on progress. Delivered via DPD on date requested and very happy with the ring that I bought. I would recommend diamond factory and will use again.
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The overall customer experience was very good. I could imagine what the diamond would look like even at the time of ordering. There is quite a lot of detail in the catalogue. Then, customer service was mostly prompt. And the necklace arrived well in time. It was beautifully packed and it looks better than I imagined on my mum. I hope that the gold withstands wear and year but I am happy with the purchase. The product arrived with specifications from IGI which was really helpful and reinstated my confidence in recommending Diamonds Factory. Legit very pleasantly surprised overall. Thanks so much.
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The earrings were exactly right. They were ready within the timescale that had been agreed, and the company kept me informed at all stages.
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Great communication throughout. Delivery was discreet and exactly on time. Purchase was well presented, and I love it!
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The site was very easy to use and allowed me to customise my ring, very good value for money and would highly recommend
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Easy to use website with great explanations during the selection process. My diamond stud earrings are perfect and I would definitely recommend this site.
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Once ordered, I was able to find out process of my order. When the ring arrived it was truly beautiful and such a good price. I bought a lab grown ring which meant I could go for top clarity and colour. The diamonds were flawless. Sadly I had to return as would not sit with rings on my next finger. The return process was easy too with lot of options and I had my refund in 4 days from retuning. Highly recommend. This was an online order.
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