Diamonds Factory Newcastle

The experience at Diamonds Factory Berlin was perfect! On two different occasions Jan guided and advised us to help us make the right choice. He is a ...real professional with a passion for jewelry who is eager to help his clients. We bought one engagement ring and two marriage rings from Jan. The rings from Diamonds Factory are very nicely designed, good quality and good value.

We had a fantastic experience choosing our wedding bands thanks to the amazing help we received. Burcu was incredibly friendly, patient, and knowledge...able, taking the time to understand what we were looking for and guiding us through the different options. Her advice was really valuable, and it was clear she’s a true specialist in her field. Thanks to her expertise and support, we found the perfect wedding bands. We’re really grateful for the excellent service and would highly recommend this jeweller to anyone looking for something special.

It was an amazing experience, especially since we were looking for a last-minute ring. Elena was great and very helpful. She showed us different choic...es and offered a service where we could have a sample ring for the engagement day while the actual ring was being made. The service was amazing, and I will definitely recommend it to family and friends.

Elena was very welcoming and professional when I walked in, and when I was having trouble deciding on which ring to buy, she went through multiple dif...ferent rings with me to help me decide on the best one. She was very generous and brought me coffee, biscuits, and chocolcates to make me feel more comfortable, brought out different diamond samples to help me pick and was very fast and efficient. 10/10 recommend.

A big thank you to Agnieszka for helping us choose our engagement ring! She was patient, knowledgeable, and made the whole process easy and enjoyable.... We truly appreciate her guidance and would highly recommend her to anyone looking for the perfect ring.

I visited Hatton Garden Diamond Factory Store, via an appointment, and met with Burcu, who was so attentive, knowledgable, and advised me fully on the... best ring for my partner for my budget. She educated me along the way, and made sure I was fully kept up to date and understood everything. Amazing, and highly recommended. Mahel, was also fantastic on my collection, he ensured we was made to feel special, and had all the information we needed. Great store and team. Thank you.

We recently visited the store to look at engagement rings and were assisted by Harman. She was absolutely lovely, polite, professional, and incredibly... knowledgeable. She took the time to explain everything clearly and made us feel comfortable throughout the entire process. Thanks to her, we had a fantastic experience. Well done to the team, and a special thank you to Harman for her outstanding service!

Loved my experience with Diamond Factory! The team was incredibly helpful, professional, and made everything easy and stress-free. Their service is ex...cellent, and the quality of the jewelry is beautiful. Highly recommend! ????

If you’re considering a bespoke ring, ask for Milena. She was absolutely wonderful helping my fiancée and I design a bespoke engagement r...ing. From the first conversation to the final details, she was supportive, knowledgeable, and genuinely joyful to work with. She kept communication effortless and she always made sure we were 100% happy with every decision along the way. Milena clearly cares about her clients and loves what she does. We’re beyond grateful and couldn’t recommend her more!

We bought our wedding and engagement ring from Diamonds Factory and can’t express enough how positive the experience was. I worked closely with ...Laura to design a custom engagement ring and she was extremely attentive and knowledgeable about the entire process and in the end I and my soon to be wife was over the moon about the ring. We were so happy with the process that we went back again for the wedding ring and once again worked to find a special ring that fit perfectly!

The attendant Jan has provided me one of the best customer services of my life. So sympathetic and professional, providing differentiated benefits wit...hin the field. Highly recommend!

Fantastic experience again with Agnieszka at Diamonds Factory. We bought our engagement ring last year and our wedding rings today. They delivered on ...time, on budget and designed our beautiful rings for us over the phone / Internet while we travelled. Amazing service. Highly recommend!

Fanatsic experience with Diamond Factory from start to finish. From the design of an engagement ring to in person contact at their Dublin store, I fou...nd them to be excellent in their communication and personal touches. Would highly recommend. The standard to the ring purchased is incredible and my new Fiancé is absolutely besotted with it.

We are very happy with our rings and the whole staff specially with Jan, super attentive and follow up through all the process. Just as feedback one i...mprovement can be to have ring sizers with more width, that are closer to the actual ring’s width, cause the ones I tried were too thin and easy to put in and take out which differs very much from the real ring. This can potentially reduce resizing orders and time specially for people like me that do not wear rings at all on a daily basis.

I had a wonderful experience at Diamonds Factory Berlin thanks to Jan Melosevich. Jan was very attentive, listened carefully to what I was looking for..., and gave thoughtful and professional advice. Extremely kind, friendly, and truly courteous, Jan made the whole experience pleasant, comfortable, and warm. We shared a few laughs, which made me feel completely at ease. Jan also has a very refined taste, which really helped me make the right choice. I highly recommend this store and especially Jan for the excellent service.

I went there feeling overwhelmed by trying to choose an engagement ring. Carl was incredibly welcoming, very professional and knowledgeable. He helped... me feel a lot calmer and patiently talked me through all the different aspects there was to think about. He explained more traditional and classic styles but was equally excited when I was drawn to less traditional styles. I had a date planned which didn't leave much time for the ring to be delivered but Carl did what he could to get it done and offered a stand-in ring for the actual proposal. Thankfully everything fell into place and I was able to pick up the ring before the date. As soon as it had come in I was contacted and booked an appointment immediately. Five stars for service, knowledge, customer interaction, communication, presentations. The ring is beautiful! My fiancee loves it! Cannot recommend highly enough! Thank you Carl

We purchased our engagement ring and wedding bands at Diamonds Factory, and we couldn’t be happier with the experience. We had very specific req...uirements, and Diamonds Factory’s collection was the best we found. One of our wedding bands was even custom-made through a bespoke design process. After several consultation appointments at the Amsterdam store, we felt confident placing our orders. Our sales associate, Shejal, had an incredible eye for detail and was kind, patient, and extremely helpful throughout the process. Manufacturing and delivery take approximately 3–4 weeks, which was no issue with proper planning. When my ring was finished, it needed resizing due to my own sizing mistake, and this was handled smoothly, and free of charge. We visited the store multiple times and always felt welcome, never rushed. Overall, it was a very positive and pleasant experience, and we would highly recommend Diamonds Factory.

I’m very happy with my engagement ring from the Diamonds Factory. We came to the store for a consultation to try on different styles of rings an...d Tabitha was a pleasure to work with. She was non pushy, friendly and happy to answer all the questions we had and find the best ring to suit our budget and needs. She showed us lots of ring styles and I was able to try them all on which was very important because some shapes looked nice on photos but didn’t suit my hand. We didn’t buy it in store but communicated over WhatsApp later and purchased the ring online and had it delivered securely. Tabitha was able to help us with the whole process from start to finish and the ring arrived earlier than expected which was fantastic. Overall our experience was very positive and I would definitely recommend ????

I recently had a diamond ring custom-made, and the entire experience was exceptional. Elisa was kind, helpful, and truly attentive from start to finis...h. She kept me updated on every step of the process, making the journey of creating a one-of-a-kind piece feel personal and exciting. The final result exceeded my expectations, and the service was just as impressive. Highly recommended!! I would absolutely return to work with her again.

The worst experience I’ve ever had. We booked an appointment and Elena couldn’t find it in the computer at the beginning. Her attitude is ...very bad, impatient and very unfriendly. She didn’t want to show different types of diamonds. You need to show her screenshots of diamonds first so she then show you. I’d like to know her professional opinion but none. Very little information I got from her. Never come back again.

Well, this November my fiancé and I started visiting some diamond stores in search of a wedding ring. It was the first time I had such a bad ex...perience like the one I had at this store. Last week, we went to the store, and when we tried to enter, we found out it was necessary to make an appointment to be assisted, which was fine! We booked an appointment and came back today, a week later. We were assisted by the same guy from the previous week. A guy who had absolutely no willingness to help us, let alone sell anything. We brought photos of the rings from your store’s website and, to our surprise, almost none of them were available for us to see in person. The salesperson made no effort to show us the rings that were available. He looked at the ones we showed him and simply said, “we don’t have that one.” And that was it! He didn’t have it, and he also didn’t bother to suggest what they did have. As a salesperson myself, I would say: “Unfortunately we don’t have that one available, but I can show you some similar ones and also the ones we currently have in stock.” After a lot of insistence, he showed us a few rings (with no enthusiasm whatsoever). He wasn’t even interested in knowing my ring size so I could see how the ring would actually look on my hand. My ring size is 52, and he showed me a ring in size 61. I honestly think it was really to keep us from buying anything. When we asked what type of gold and diamond the ring we were trying on had, he said that the display pieces were fake. Nothing we tried on was real. I believe that when someone wants to buy a diamond, they want to see the diamond, not a piece of crystal or zirconia. This was the first diamond store we visited, and we were faced with this situation. In other words, it is not worth wasting your time going to the store just to be poorly treated and to find almost nothing available to see and the few items they do have are fake display samples. It’s honestly better to look at the rings on the website, where you have all the information, since at the physical store you practically have to beg for them to show you a huge ring that doesn’t even fit your finger

Great service and experience start to finish. Carl was extremely professional, thorough and patient guiding us throughout the many options when decidi...ng for the perfect engagement ring. We couldn’t be happier with the outcome.

My wife was performing at ADE and her engagement ring was quite dirty. The staff was amazing and took the time to make sure that it was cleaned and re...ady for the stage. They really take care of their customers and I would highly recommend them for the service and product quality.

I was looking for something unique and unusual, as an Bron chocolate diamond , Samar from the diamond factory in Amsterdam did a fabulous work ,to cr...eate something I had in mind for my wife for our wedding day . It was a pleasure to work with the peoples from diamond factory .

I had the absolute best experience with Elisa! She was amazing to deal with from start to finish – friendly, professional, and so helpful. The s...ervice was excellent, and she made the whole process feel easy and enjoyable. My ring is absolutely stunning – even more beautiful than I imagined – and I couldn’t be happier. I would highly recommend Elisa and Diamonds Factory to anyone looking for a jeweller who truly cares and delivers exceptional results.

We went to this showroom and had a great and professional help choosing the jewelry for our anniversary. The stuff is really friendly and professional.... This is not an ordinary store, but rather a showroom. So book an appointment

Myself and my partner booked in to get information and sizing for an engagement ring. Gustavo assisted us in this process and he could not have made t...he experience any easier. He explained everything from clarity,cut,eating,carat,payment ect. For such a big decision, Gustavo made the process a lot less stressful. I cannot recommend Gustavo and Diamonds Factory enough. They make the process so simple and stress free.

The ring is beautiful, high-quality, and reasonably priced. I came without an appointment and bought the ring I liked within 20 minutes. The lady in s...tore was very patient, accommodating, and kind. I highly recommend it!

Shortly after our engagement we walked around Paris, we found this jewellery store, and we thought to ask them to see if the engagement ring I got for... my fiancé in Germany was indeed a real diamond. They welcomed us in and did a analysis of the stone totally free of charge. Very friendly and great costumer service. Can highly recommend this store and their employees!

They have good prices, they have a customer support, but this ring was send back 2 times, one was normal resizing. But after resizing the ring was de...formed, therefore customer support was brilliant and offer us to make a new ring, which was great. But this is what happen one month ago, my fiancée was at the airport and the diamond felt.... Luckily, it felt on the luggage tray and she realize it, but i do not want to even think what would happen if she did not notice, as you can imagine the diamond is the more expensive. I am extremely disappointed by the quality of their job, i am pretty sure that the customer support would offer me to send it back and get an other one, but this already the second time, and we prefer to bring it to a proper jewelry in order to avoid loosing the diamond... Sad experience, specially when you put the price for it, and also as this should be a cheerful event, and not anger or frustration. Again the price of the diamond is really fair, but the quality of the manufacture is not there.....