Returns & Refunds:
The customer is only eligible for Returns and Refund if he/she full fills the following conditions:
- Engraved items cannot be returned for credit or exchanged.
- Bespoke and special orders are not eligible for return or exchange.
- Resized items are not eligible for return or exchange.
- Eligible products must be returned within 30 days after reception, unworn and in pristine condition.
- Customers have 30 days to reject faulty goods.
- Products bought via distance sales can be returned within 14 days. You may notify us to cancel the order. (Exclusion- Personalised products).
- Our 30 days return policy supplements your 14 days withdrawal rights under CRA.
- Products must be returned with the original tag attached or alongside the product.
- All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 10-14 days to be processed.
Any diamond fallen out of the ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advise you to get the jewellery insured to protect yourself against such mishaps. Our advice to you is to inspect your item as soon as it arrives, and notify Diamonds Factory for any defect or damage. If you require further assistance, please contact us or email us at service@diamondsfactory.co.uk.
The jewellery sold at discount prices cannot be replaced at the same discounted price.
The delivery costs for returning the product will be the customer's sole responsibility and will only be refundable in the event that there is a manufacturing fault with the product.
Note: Please return your purchase via a trusted courier and insure the package for the full amount of the purchase. Diamonds Factory is not responsible for damage or lost packages during shipment. Shipping is at your own costs unless the product is faulty.
A warranty period of 06 years is mandated by law in England and 05 years in Scotland, depending on the expected lifespan of the item.
Your CRA rights are not affected by our commercial warranty.
How to Return Your Jewellery
We offer a 30 day returns policy.
For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.
Please include a note in your package explaining the reason for your return. This will help us process your return faster.
Please return all items using a trusted, tracked, and insured courier service to the address listed below.
DF LogisticsUnit 114/115F The Big Peg
120 Vyse Street
Birmingham B18 6NF
We ask that you fully insure the item and keep all documents that were received with your order.
Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.
Drop off & Collection
If it's easier, you can personally drop off your ring at any of our showrooms located across the UK:
Manchester
Liverpool
Birmingham
Leeds
Glasgow
Nottingham
Meadowhall
Edinburgh
Newcastle
Belfast
Cardiff
Chester
Norwich
Southampton
Bristol
Simply book a drop off appointment by visiting our booking page here (please note that Sundays are excluded). You’ll be notified when your jewellery is ready and you’ll need to book a collection slot with us. Please note that any drop offs and collection will require proof of ID for security purposes.
