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Learn more about Klarna

Pay with Klarna – Flexible Payment Options, Just for You!

We’ve teamed up with Klarna to provide flexible payment options, allowing you to shop the way you want. With Klarna, you can split your payment into 3 instalments or choose to pay later, making your shopping experience smoother and more convenient. Your order total must be between £100 and £499 to qualify.

Why Choose Klarna?
  • Flexible Payments: Pay in easy instalments that suit your budget.
  • Interest-Free: No interest if you pay on time.
  • Secure Transactions: Klarna uses industry-leading security to protect your data.
  • Fast & Simple: Quick approval process with no extra hassle.
How It Works:
  • Select Klarna at Checkout: When you’re ready to complete your purchase, choose Klarna as your payment method.
  • Choose Your Payment Plan: Klarna offers multiple ways to pay, whether you prefer to pay in 30 days or split your payments into instalments.
  • Complete Your Purchase: Klarna will guide you through the rest—no extra forms or paperwork!

Returns:

We want you to feel confident about purchasing with us, which is why our 30 days return policy gives you plenty of time to return your order if you're unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted.

Assessment usually takes between 10-14 days to be processed.

Engraved items cannot be returned for credit or exchanged.

Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange.

How to Return Your Jewellery

We offer a 30 day returns policy.

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.


Please include a note in your package explaining the reason for your return. This will help us process your return faster.

Please return all items using a trusted, tracked, and insured courier service to the address listed below.

DF Logistics
Unit 114/115F The Big Peg
120 Vyse Street
Birmingham B18 6NF

We ask that you fully insure the item and keep all documents that were received with your order.

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.

Drop off & Collection

If it's easier, you can personally drop off your ring at any of our showrooms located across the UK:

Simply book a drop off appointment by visiting our booking page here  (please note that Sundays are excluded). You’ll be notified when your jewellery is ready and you’ll need to book a collection slot with us. Please note that any drop offs and collection will require proof of ID for security purposes.

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